Crew ConsultingService Delivery Manager
- Otago
- IT & Telecomms, Management
- Permanent / Full Time
- 10 Sep 2024
- Join a well-regarded and industry-leading business
- Competitive base salary
- Fantastic team environment and great career development opportunities
The Company:
Our client is a distinguished player in the Tourism, Ski, Transport, and Property sectors, renowned for their commitment to service excellence, safety, diverse product offerings, and innovation. They operate some of NZ's top ski resorts including Coronet Peak, The Remarkables and Mt Hutt, along with the iconic Hermitage Hotel at Aoraki Mt Cook, guided walks on the Milford and Routeburn tracks with Ultimate Hikes and KJet to name but a few of the businesses this role will work with. They are a proudly family-owned business with a strong focus on sustainability and preserving the natural beauty of New Zealand for future generations.
The Role:
The Service Delivery Manager (SDM) is responsible for overseeing and managing the delivery of IT services to ensure they meet business needs and are provided at high standards of quality and efficiency. This role involves coordinating with various stakeholders, managing service performance, and continuously improving service delivery processes for both the Service Desk and the Applications Support teams.
You will work closely with award winning design, marketing, and technology teams to provide engaging and responsive service delivery experiences that align with the company's brand identity across their various industry verticals.
This is a full-time, salaried role with 40 hours per week. Based in Queenstown - Central Otago.
What you will bring to the team:
Service Delivery: Manage IT services aligned with business goals, ensuring adherence to SLAs and KPIs.
Stakeholder Engagement: Act as the main contact for service issues, building strong relationships with business units and third-party providers.
Process Improvement: Identify and implement service delivery improvements and best practices.
Team Leadership: Lead and mentor Service Desk and Applications teams, promoting collaboration and accountability.
Performance Monitoring: Track service performance, analyze data, and report results to senior management.
Risk & Compliance: Manage risks, ensure regulatory compliance, and implement robust incident management.
Additionally you will have:
Is the opportunity to work within an exciting team environment and highly respected organisation.
Queenstown is all about lifestyle so if you love hitting the slopes in winter &/or heading out for a run or bike ride at lunch through some beautiful scenery then this role is for you!
To apply, please submit your most up-to-date CV by clicking the "apply now" button.
#SCR-jade-brett
Our client is a distinguished player in the Tourism, Ski, Transport, and Property sectors, renowned for their commitment to service excellence, safety, diverse product offerings, and innovation. They operate some of NZ's top ski resorts including Coronet Peak, The Remarkables and Mt Hutt, along with the iconic Hermitage Hotel at Aoraki Mt Cook, guided walks on the Milford and Routeburn tracks with Ultimate Hikes and KJet to name but a few of the businesses this role will work with. They are a proudly family-owned business with a strong focus on sustainability and preserving the natural beauty of New Zealand for future generations.
The Role:
The Service Delivery Manager (SDM) is responsible for overseeing and managing the delivery of IT services to ensure they meet business needs and are provided at high standards of quality and efficiency. This role involves coordinating with various stakeholders, managing service performance, and continuously improving service delivery processes for both the Service Desk and the Applications Support teams.
You will work closely with award winning design, marketing, and technology teams to provide engaging and responsive service delivery experiences that align with the company's brand identity across their various industry verticals.
This is a full-time, salaried role with 40 hours per week. Based in Queenstown - Central Otago.
What you will bring to the team:
Service Delivery: Manage IT services aligned with business goals, ensuring adherence to SLAs and KPIs.
Stakeholder Engagement: Act as the main contact for service issues, building strong relationships with business units and third-party providers.
Process Improvement: Identify and implement service delivery improvements and best practices.
Team Leadership: Lead and mentor Service Desk and Applications teams, promoting collaboration and accountability.
Performance Monitoring: Track service performance, analyze data, and report results to senior management.
Risk & Compliance: Manage risks, ensure regulatory compliance, and implement robust incident management.
Additionally you will have:
- Strong understanding of ITIL and service management frameworks.
- Technical expertise in IT infrastructure and service management tools.
- Excellent communication, leadership, and problem-solving skills.
- Degree in IT, Computer Science, Business, or a related field.
- ITIL or PMP certifications are a plus.
- Knowledge of Agile and DevOps practices.
- Skiing/snowboarding ability is an advantage.
- Familiarity with service desk tools (e.g., FreshService, ServiceNow).
Is the opportunity to work within an exciting team environment and highly respected organisation.
Queenstown is all about lifestyle so if you love hitting the slopes in winter &/or heading out for a run or bike ride at lunch through some beautiful scenery then this role is for you!
To apply, please submit your most up-to-date CV by clicking the "apply now" button.
#SCR-jade-brett