Crew ConsultingSaaS IT Support Engineer
- Canterbury
- IT & Telecomms, Help Desk / Support
- Permanent / Full Time
- 25 Sep 2024
- Competitive salary + KiwiSaver
- City based office + parking options
- Collaborative team culture + Strong growth mindsets
The Company
Our client is a fast-growing tech company, supporting customers across the globe. If you’re passionate about tech, cloud platforms, and helping customers achieve success, this role could be for you.
About the role:
This is not a typical Service Desk role. You’ll be a vital part of the customer success team, working closely with global customers, providing onboarding, support, and solutions so will be exposed to technology at all levels.
From responding to queries to collaborating with the engineering team, you’ll ensure a seamless customer experience. This position covers early mornings to support global customer time zones, with a mix of tech support, problem-solving, and customer education.
This is a full-time role of 40 hours per week, based on-site in Christchurch, New Zealand and is not a remote opportunity.
Key Responsibilities:
You’re a self-starter with a passion for problem-solving, comfortable with servers, cloud platforms, and networks. You’ll thrive in a startup environment, bringing your initiative and creativity to the team.
Skills and Experience required:
If this sounds like you, submit your resume and cover letter outlining your matching skills and experience. For more information, contact Missy Limu-Franklin at missy@crewconsulting.co.nz.
Our client is a fast-growing tech company, supporting customers across the globe. If you’re passionate about tech, cloud platforms, and helping customers achieve success, this role could be for you.
About the role:
This is not a typical Service Desk role. You’ll be a vital part of the customer success team, working closely with global customers, providing onboarding, support, and solutions so will be exposed to technology at all levels.
From responding to queries to collaborating with the engineering team, you’ll ensure a seamless customer experience. This position covers early mornings to support global customer time zones, with a mix of tech support, problem-solving, and customer education.
This is a full-time role of 40 hours per week, based on-site in Christchurch, New Zealand and is not a remote opportunity.
Key Responsibilities:
- Respond to customer queries, offering top-tier support for SaaS products.
- Work with global teams to provide 24/7 support and customer success.
- Assist in pre-sales technical enquiries and deliver product demos.
- Gather customer feedback for the engineering team, influencing product development.
- Engage in virtual calls with customers for onboarding and education.
- Write documentation to streamline support processes.
You’re a self-starter with a passion for problem-solving, comfortable with servers, cloud platforms, and networks. You’ll thrive in a startup environment, bringing your initiative and creativity to the team.
Skills and Experience required:
- Solid understanding of SaaS products (Troubleshooting issues from a end user POV and changing into technical talk while working with the Engineering team to resolve)
- Experience in tech support or working with/for an MSP.
- Strong understanding of cloud platforms (e.g., Azure, Google Workspaces).
- Technical skills in server and network administration.
- Proven experience in problem solving roles
- Great communication skills and a passion for helping others.
- Willingness to work early mornings to cover customer support overseas.
- Competitive salary based on experience.
- Opportunity to work with leading global MSPs and tech companies.
- A dynamic, fun office environment where no two days are the same.
- Work with a collaborative team on cutting-edge SaaS products.
If this sounds like you, submit your resume and cover letter outlining your matching skills and experience. For more information, contact Missy Limu-Franklin at missy@crewconsulting.co.nz.