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Head of Technology Operations

  • Otago
  • IT & Telecomms, Management
  • Permanent / Full Time
  • 5 Jun 2024
  • Dunedin based position - relocate to the South
  • L&D opportunities + contribute to a cross collaborative team
  • Fully funded medical insurance, birthday day-off & additional leave options
Crew are proud to partner with MTF Finance on their search for a Head of Technology Operations. This role provides leadership, strategy, and direction to the operational function within MTF Finance’s Technology team.

MTF Finance: 

MTF Finance are a very well-regarded 100% New Zealand owned company, with a strong local network providing finance solutions in 53 locations across the country. Their mission is simple, to help New Zealanders get ahead by making lending about people again. They have grown to be one of New Zealand’s iconic household name brands, with business assets of more than $1B.

MTF are purpose-led and values-led, with strong focus on the customer experience. They are looking to appoint Head of Technology Operations, this role provides leadership, strategy, and direction to the operational function within MTF Finance’s Technology team.

About the role: 

Reporting to the Chief Technology Officer, this role has accountabilities including the design and provision of L1 and L2 support, the administration and maintenance of the end-user experience for their staff and originators and supporting the delivery of change into their production assets. This role is the ‘front door’ to the Technology team for their people, and as such it champions their obsession with quality service and resilient systems. This role leads and
manages a team and installs and maintains an ethos of excellence in
customer service, solutions and delivery both within operations and across
the wider Technology function.

Key Responsibilities:
  • Technology Service Management: Deliver technology services to the business and business partners.
  • Design and provision of the Technology service desk to agreed SLA’s.
  • Oversee the performance and delivery of the Technology Operations Team (development, retention, performance management and recruitment).
  • Manage Vendor engagements required to deliver Technology Services to the business.
  • Lead MTF Finance’s Change Advisory Board (CAB) and coordinated technology-related communication.
  • Co-ordinate policies, audits, and risk management processes.
Key experience:
  • Proven experience delivering high-quality IT Service Management with the willingness to be hands-on when required.
  • Previous leadership and organisational skills with proven experience in managing in-line staff including, growing, motivating, and retaining a high-functioning team.
  • Experience as a Senior leader within a technology team, providing vital support to senior leaders to achieve strategic objectives and drive successful outcomes.
  • The ability to effectively manage multiple projects simultaneously whilst remaining focused on the bigger picture.
  • Stakeholder engagement and Technology Vendor Management Experience.
  • Microsoft 365 Administrator and ITIL qualifications advantageous.

In Return: 

This is a rare opportunity to take on a leadership role in a locally owned company, who are amidst exciting growth. The role offers a competitive salary along with additional benefits such as fully funded medical insurance, birthday day-off, flexible leave options and more. Work from modern, central offices with a team who enjoy working together and pride themselves on having a supportive, dynamic and collaborative culture.

To Apply:

Hit the Apply button now and attach a copy of your up-to-date CV. Alternatively, for any questions or to view a full Position Description, please contact Cory via: