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Business Operations Analyst

  • Canterbury
  • IT & Telecomms, Business Analyst
  • Permanent / Full Time
  • 4 Jul 2024
  • Collaborative and friendly team environment
  • Great employee benefits
  • Modern office + central location
The Role
Join a dedicated Customer Services team where your expertise will drive continuous improvement. You’ll work closely with stakeholders, guiding them through the change process while playing a crucial role in designing and deploying dashboards using Microsoft Power BI. With a variety of projects and clear communication channels, you’ll be an essential part of a well-resourced team of four analysts, reporting directly to the team lead.

The Company
This company is a prominent public sector organisation focused on improving community services and infrastructure. Known for its strong culture and commitment to innovation, the organisation emphasises customer journeys and decision mapping to enhance service delivery. Their central location and modern office environment reflect their progressive approach, making them a desirable place to work.

About you
You will be a Business Operations Analyst with proven experience in designing dashboards using Power BI. You will have a continuous improvement mindset coupled with strong communication skills. Engaging with stakeholders will be second nature to you and you will be able to collaborate with them at all levels. If you're ready to take on diverse projects and grow your career, this is a fantastic opportunity for you to make a significant impact in a collaborative team environment.

  • Design, build, and deploy reports and dashboards using Microsoft Power BI.
  • Engage in customer journey mapping, root cause analysis, and decision mapping.
  • Model processes using BPMN and ProMapp.
  • Work with Microsoft suite tools, including Visio.
  • Communicate and manage change within the organisation effectively.
  • Proficiency in other Microsoft suite tools.
  • Excellent verbal and written communication skills
  • Proven experience in gathering requirements
  • Great stakeholder management skills
  • The ability to live and work within New Zealand
  • Discounts across a range of businesses
  • Discounted gym membership
  • Social club
  • The option to purchase an extra week of annual leave
  • Career development opportunities
To apply
If this sounds like a match for your next venture and you either live locally or are relocating to Christchurch, apply now with an up-to-date copy of your CV and Cover Letter or contact Emma Howey at for a confidential discussion.