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Customer Support Specialist

  • Canterbury
  • IT & Telecomms, Help Desk / Support
  • Permanent / Full Time
  • 20 Jun 2022
  • N4L is in growth mode which drives internal promotion opportunities
  • Supportive environment with an inclusive and diverse culture
  • Hybrid role, based in Christchurch - Options for up to 3 days a week WFH
Crew Technology Recruitment are proud to partner with Network for Learning (N4L) to recruit a Customer Support Specialist.
  

Network for Learning:

Network for Learning (N4L) help all ākonga thrive in today’s digital world. They enhance digital technologies for learning, providing equitable digital access to key technologies for kiwi schools.

N4L’s core business is providing fully funded Safe and Secure Internet for all state and state-integrated schools and Kura across NZ. N4L have connected 2,500 schools and Kura to their Managed Network, one of the largest networks of its kind in the world.

Beyond what they do is how they do it:

A customer centric organisation that genuinely cares about delivering the best online learning experience for all ākonga and Kaiako across Aotearoa, N4L play a pivotal role in both the ICT industry and school sector. They employ talented and driven people who hold the customer at the heart of all that they do, and have a very strong sense of purpose.

Check out N4L’s website here: https://www.n4l.co.nz/
  

Customer Support Specialists: A Day in the life:

On a typical day you’ll log into the phone queue, and over the course of the day take between 10-15 calls. In between calls you would address any backlog tickets or work on issues that require further action. Once a week, instead of phone queries, you’ll be responsible for the email queue, where you work through between 30-40 emails to resolve client requests.

Typical queries you’d be dealing with include:
  • Applying firewall changes and applying policies
  • Supporting and troubleshooting Local Area Networks, including switching, or managing access points
  • Actioning failed equipment returns
  • Dealing with general queries – network access etc.
This is a hybrid-work role, based in Christchurch with options for 2-3 days a week WFH
  

So what makes a good Customer Support Specialist?

Ideally, we’re looking for a budding Network Engineer; someone with some experience supporting a network, has certifications like Cisco’s CCNA or Fortinet’s NSE 4+, or has a home lab set-up to tinker with in their spare time!

You’ll also have some experience in a customer facing or call centre environment and be able showcase your excellent verbal and written communication skills.
  

To Apply:

If you already know this is the right role for you, click through the Apply link now. If you’ve got any questions, or would like to review the full position description, contact me (Mat) on 0273527741 or mat@crewconsulting.co.nz
  

Network for Learning (N4L) are working exclusively with Crew Technology Recruitment for this position. To be considered you must apply to this vacancy, other agency candidates will not be considered.