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Service Delivery Manager

  • Otago
  • IT & Telecomms, IT - Other
  • Permanent / Full Time
  • 13 May 2022
  • Well established customer base
  • Leading edge technology
  • Central office location
he Company

With their office based from Dunedin, they develop software solutions for a range of organisations, both locally and overseas. They have a large customer base and need a SDM to help manage their existing accounts and work towards their SLA's. 

The Role

This role is responsible for the delivery of services according to agreed service levels to  customers and end-users. This role is a pivotal point in terms of communication with external stakeholders and internal stakeholders  to deliver against their obligations.

The Service Delivery Manager has the role of the ‘glue’ between the customer and the teams to ensure that the customers gets what is required. 

Requirements 

  • Experience in service management of an information technology production environment.
  • Understanding of the SDLC and SAAS 
  • Familiarity with the advanced principles of ITIL.
  • Proven track record of managing relationships and customers
  • Extensive knowledge of desktop and infrastructure hardware.
  • Experience in the health sector is desirable.
  • Desire to review and improve our processes where applicable

On Offer 

Is the chance to work with a leading organsiation in Dunedin. You will get the chance to work with all areas of the business and external customers. You will be helping organsiations serve their customers better and in turn helping their local communities. 

To apply, please push the apply now button.

Tom@crewconsulting.co.nz 027 534 4584