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Digital Product Support

  • Otago
  • IT & Telecomms, Systems Analyst
  • Permanent / Full Time
  • 30 Sep 2021
  • Be the SME for all things digital product based
  • Be involved across many functions within the business
  • Leading NZ brand
The Company:

Leaders in their industry, Silver Fern Farms ambition is to become the world’s most successful and sustainable grass-fed red meat company. Based from Dunedin, they are embarking on an exciting journey of transformation to ensure they have the right capabilities (people, processes, and platforms) to support the execution of their global market-led strategy.

The Role:

This Digital Product Support role will be responsible for supporting, maintaining and extending some of the business’ key digital solutions.

You will own and manage initial investigations and diagnosis through to resolution on issues, apply analytical skills whilst identifying the source of an issue, and provide effective guidance to customers and the business.

You will work across a variety of products and CRM platforms, especially based around Dynamics CRM. You will also be engaged with many members of the wider business, from Products Owners to Business Analysts and beyond. 

About You:

Along with being a passionate team member with a focus on improving the business' digital products, you will ideally possess most of the following;

  • Solid experience in a Support Analyst role or similar
  • Experience with CRM software and technologies, preferably Dynamics CRM
  • Familiarity with SQL
  • Proficiency and knowledge across a range of web and mobile applications and frameworks
  • A passion for technology and digital products
  • An Agile mindset with an understanding of Agile tools and principles
  • Communication, problem-solving and critical thinking skills
You will be motivated by continuous improvement and excel in a fast paced environment, absorbing new ideas and concepts rapidly as needed.

On Offer:

This is a great opportunity to join an industry leader, who are going through an exciting time of large transformation organization wide. It will be a varied role, offering you opportunity to take ownership and impact outcomes across multiple business units. 

To Apply:

If this sounds like you, hit the Apply button to submit your up-to-date CV and Cover Letter. Alternatively, contact James via for further information.