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ICT Support Technician

  • Otago
  • IT & Telecomms, Help Desk / Support
  • Permanent / Full Time
  • 10 Sep 2021
  • A busy portfolio of work with plenty of variety
  • Small tight-knit team - broad technology exposure
  • Industry leading organisation
The Company  

Located in Dunedin, they are leaders in their industry and well-recognised throughout Australia and New Zealand. They require an ICT Support Technician to join their growing IT team to further enable their staff by improving access, support, and availability of technology.

The Role

The ICT Support Technician will join an existing Support Technician in coordinating the IT helpdesk, assigning incoming requests and ensuring all issues and requests are actioned in an appropriate manner. This includes providing support and training to end-users on company ICT systems as well as supporting the general coordination, resolution, and deployment of all functions relating to systems, servers, networks, PCs, operating systems, hardware, software, and phone systems.

To Be Successful

You will be coming from an IT Support background with experience working in a busy tech environment with plenty of variety day-to-day.
You will also have:
  • Experience using Helpdesk Ticketing systems (preferably Jira Service Management)
  • Extensive knowledge of Windows Operating Systems and providing desktop support on Windows 10 devices
  • AD Administration experience, including creation of users, groups, policies, and management of these areas
  • Capability supporting IT hardware - Desktop and laptop workstation deployment, imaging etc.
  • Networking troubleshooting experience
  • Capability to support VoIP and PABX solutions
  • Experience training end users on using a variety of technologies
This is a great opportunity to join an award-winning business, and a team who are a real family unit. 

To Apply

You will need to be already in Dunedin or have the ability to relocate here for the role. If the above sounds like you, please apply now with an up to date CV and Cover Letter. For more information please contact Mat: