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Customer Support

  • Canterbury
  • IT & Telecomms, Help Desk / Support
  • Permanent / Full Time
  • 19 Jul 2021
  • Champion the customer experience
  • Career development
  • Growing health technology business
Crew are pleased to be partnering exclusively with TONIQ. TONIQ is a nationwide supplier of healthcare technology that have been providing software solutions to the health sector for over 20 years.

Based in Christchurch, TONIQ is part of the Clanwilliam Group, a global leader in healthcare technology and services. Both Clanwilliam Group and TONIQ share a passion for delivering innovative services and software to support the work of medical professionals, and to improve the delivery of patient care across the world.   The team at TONIQ proudly develop, implement, and support software used in over 85% of New Zealand pharmacies, and a range of other healthcare providers. Pharmacies use TONIQ software for the management of dispensary and retail operations, and Aged Care facilities use Toniq 1CHART as a centralised medication record shared by doctors, pharmacies, and care providers. TONIQ's ease of use and knowledgeable support team help make TONIQ the software of choice.  
 
The Role 
The Customer Support Team is the first point of contact for TONIQ clients throughout New Zealand. This role will see you being responsible for providing an exceptional customer service experience by delivering a wide range of support services in a timely, effective, and client-centered manner. Support services include providing telephone and remote connection support, occasional onsite visits, and rostered out-of-hours support.
 
Skills required
  • Experience with TONIQ software products or other Health IT would be beneficial as would prior pharmacy knowledge.
  • Experience in a customer service/helpdesk environment is essential, as is a demonstrated track record of providing exceptional customer service.  
  • We are looking for a person who has an innate problem-solving ability, can work quickly and effectively especially under time pressures, and is constantly looking for new and innovative ways to improve processes.  
  • High attention to detail is essential, as is the ability to take ownership of issues and ensure a successful resolution.
  • A proven record of being collaborative with both clients and colleagues is essential, as relationships are key to being successful in this role.
 
Please apply now by sending your CV and a Cover Letter telling us why you would be a great fit for the role and the team at TONIQ.  
 
For further information please email James at Crew Technology Recruitment:
james.boyd@crewtechnologyrecruitment.co.nz
 
*Please note you must be an NZ permanent resident or citizen to be eligible for this role.